BIOS and Windows cannot detect CDROM device

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QUESTION :

I have a HL-DT-ST RW/DVD GCC-4521B dvdrom device and a big problem.

Some days ago everything worked fine. A friend installed some software and then the drives in winxp has been marked as corrupt. I uninstalled the software, but still corrupt drives. The next step I have done was running the current software GCC-4521B101(E).exe. When I ran this software again, the drives was automatically updated, but still marked as corrupt (in the Device Manager), even if I did a reboot.

And then the big mistake: once more I tried to run this software, but during the update process, the machine restarted and boom! The DVDROM device doesn’t work anymore. The led doesn’t blink and if I push the eject button, nothing happens. Also bios and winxp doesn’t recognize the optical drive.

Then I plugged an other optical drive and it worked, but my old drive seems to be dead.

So, what happened and how to solve this problem? Please help.

Regards!

ANSWER :

By the sounds of it you where updating the firmware on the CDROM device using GCC-4521B101(E).exe, try running that again, if it fails your device has been bricked.

I think it’s broken and you have to dispose it …
If the Bios doesn’t detect it it is very likely that the firmware can’t adress it again

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