Cannot access network printer from windows 7 PCs

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QUESTION :

We have several printers in the office – 2 are connected to the network via ethernet cables, and another is connected to our “server” (which is actually a Windows XP machine). The problem is that none of our windows 7 PCs can access the one that is connected to the server. When I go to add printers the one connected to the server does show up on the list of available printers. However, when I attempt to install it an error message appears saying “windows is unable to connect to the printer”.

If I attempt to manually find the printer by typing in the IP address of the server it is connected to it claims that it cannot find it.

Has anyone else experienced this problem?

Thanks

ANSWER :

Since the printer can be seen, here is what I had to do in the same situation;

  1. In Windows 7, from the Devices and Printers window, choose Add Printer.
  2. Select a Add Local Printer.
  3. Choose Create a New Port. Then select Local Port from the drop down. Click Next.

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  4. When prompted for the Port Name type path to the printer. It should be like //XPMachineName/PrinterName/.

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  5. Follow the remaining prompts to choose the print driver you need and let Widows 7 install it.

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