Can’t install microsoft office 2013 32bit

Posted on

QUESTION :

I removed an uninstalled 64bit of Office because SAGE ACT will not work with it and the installer for 32bit just hangs.

I get a 1704 error when I run the installer and I say yes.

Error 1704. An installation for Microsoft Office 64-bit components 2013 is currently suspended. You must undo the changes by the installation to continue. Do you want to undo those changes?

I say yes, it installs then gets hung in the setup. I’ve let it run all night too.

I’ve disabled AV software and cleaned the registry and rebooted.

ANSWER :

Step one is to ensure you have removed the 64bit version correctly. Microsoft provide a FixIt tool for your use here.

From this point Microsoft support suggests the following for this error, which seems to have solved the problem for several people there:

Try to install Office 2013 and check for results. If the issue persists, then restart computer in Windows Clean boot following these steps and then install Office 2013:

  • Press the Windows + R key on the keyboard.

  • In the Run windows type MSCONFIG and click Ok.

  • Click the Boot tab and uncheck Safe Boot option.

  • On the General tab, click to select the option Selective Startup, and then click to clear the option Load startup items check box.

  • On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.

  • On the Startup tab, click Open Task Manager. In the Task Manager window under startup tab, right click on each startup item which are enabled and select Disable.

  • Click OK, and then click Restart.

Source

EDIT: As you can imagine I cannot test if this method works as I am not suffering the same issue. So do let us know the result.

UPDATE: There are older examples of this situation which might help you provide an answer. This has come from a Microsoft support post on an older version of Office, which you can find here

This was the answer from the business that helped me out:

http://blog.solidshellsecurity.com/2014/03/13/microsoft-office-2013-volume-x64x86-installation-new-windows-8-1-pro-pc-hangs-repeatedly/

What happened is the installed got glitched. So you have to kill 4 of the processes and it continues.

Leave a Reply

Your email address will not be published.