EgisTec Fingerprint Scanner Won’t Work with Win 7

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QUESTION :

I have a built-in fingerprint scanner for my laptop – the EgisTec ES603. It shows up in device manager, and I have a driver for it (Windows seems to think it’s the latest driver, and I have no evidence to the contrary). However, when I start up the “use your fingerprint with windows” program/feature (Control PanelHardware and SoundBiometric Devices) it says “Windows did not find any biometric devices on this computer. You might need to attach your device of install device drivers.” I am able to use the same reader on the same computer to register prints on Win 8.1. (I “downgraded” to 7 because 8.1 didn’t have the group policy editor unless you bought pro.)

EDIT: Note that 8.1 does have a slightly more recent driver available (3.2.x as opposed to 7’s 3.0.x)

ANSWER :

Solution

In order for the fingerprint scanner to be fully recognized, the device driver is not enough: you need a specific management software. EgisTec solution is called BioExcess.

From what I read, the Digital Storm laptops are built by Clevo/MSI and then rebranded (possibly customized, too). I was able to find a software package in the official Clevo website which should do the job. Here’s what you need to do:

  1. Visit the following Clevo support page:
    http://www.clevo.com.tw/en/e-services/download/ftpOut.asp?ltype=9&submit=+GO+&Lmodel=W3xxSK

  2. Download and extract the Egistec fingerprint driver (3.0.15.0) for Windows 8.1 64-bit version package. The file should be around 37 MiB; ignore the name, it’s actually meant for Windows XP and later.

  3. Press Win+R, type or paste devmgmt.msc, and press Enter. Once the Device Manager window has finished loading, locate the fingerprint scanner from the list.

  4. Right-click the device and select Uninstall from the context menu. Make sure to enable the Delete the driver software for this device option, and then click OK. Restart Windows when done.

  5. Install the software you previously downloaded, then restart Windows again.


Additional information

Windows 8.1 includes a fingerprint registration application, thereby removing the need for a hardware manufacturer to provide such an application. This application is integrated with the account settings page in PC settings.

Source: What’s New in Biometrics in Windows 8.1

Further reading

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