My laptop from time to time displays the blue screen of death and performs a memory dump. When the laptop is rebooted from the memory dump, I get the follow error. I have since performed a system backup restore but still couldn’t make the problem go away. Please help!
Problem signature: Problem Event Name: BlueScreen OS
Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033
Additional information about the problem: BCCode: 1e
BCP1: 0000000000000000 BCP2: 0000000000000000
BCP3: 0000000000000000 BCP4: 0000000000000000 OS Version: 6_1_7601
Service Pack: 1_0 Product: 768_1
Files that help describe the problem:
Read our privacy statement online:
from the Event Viewer I found the following errors
Critical: Kernel Power
The system has rebooted without cleanly shutting down first. This
error could be caused if the system stopped responding, crashed, or
lost power unexpectedly.
The computer has rebooted from a bugcheck. The bugcheck was:
0x0000001e (0x0000000000000000, 0x0000000000000000,
0x0000000000000000, 0x0000000000000000). A dump was saved in:
C:windowsMEMORY.DMP. Report Id: 041114-18954-01.
WLAN Extensibility Module has failed to start.
Module Path: C:windowsSystem32IWMSSvc.dll Error Code: 87
Your computer was not assigned an address from the network (by the
DHCP Server) for the Network Card with network address 0x74E50B01251D.
The following error occurred: 0x79. Your computer will continue to try
and obtain an address on its own from the network address (DHCP)
ntoskrnl.exe in red
Have you ran that C:windowsMEMORY.DMP through a debuger like Windbg? It’ll tell you what module is causing the problem, probably from that driver.
If you see it’s caused by the WLAN driver then re-install or check for a later version