How to change SMTP password in Thunderbird? Normal procedure does not work

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Problem :

How to change SMTP password in Thunderbird?

Password to my SMTP changed recently, and I can’t change it to Thunderbird due some bug.

Changing should work like this:

  1. User send email
  2. Thunderbird gets authentication error: Login to server my.smtp.server failed
  3. Thunderbird prompts for new password: Enter New Password

The problem is that when I click Enter New Password, no password prompt appears, Thunderbird just tries to reconnect and that, of course, fails.

Is this a known bug? Is it fixed in later releases? Can I fix the problem manually by editing Thunderbird setting files?

Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.1.10) Gecko/20100528 Thunderbird/3.0.5

I am using Ubuntu 10.4 and the Thunderbird that comes with it.

Solution :

You have to clear the memorized password in Edit – Preferences – Security – Passwords tab and Memorized passwords button and select the account/password to remove.
Next time it will ask for a new password.

Maybe the menu names are a little different because I see them translated on my version.

This is how I did it, I am using Thunderbird version 2.0.0.22 but the process may work similarly for newer versions:

1) Open Thunderbird

2) Click: Tools – Options – Edit saved passwords

3) Delete sites related to email accounts

4) Restart Thunderbird

5) At prompt, enter new password that you have established with your internet provider.

Open up Tools -> Account Settings. Scroll / Go dooown to the bottom of that left box. You can see an “Outgoing server (SMTP)” line. Click on it. Now, select your account and delete it.

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(If you still can’t find it, warning: You may have to check the other menus also. Like Edit. If I remember clearly on Linux it’s under a different tab.)

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