Printer is connected and online, but can’t print

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QUESTION :

I’m on a Toshiba Satellite Laptop with a Brother printer, I have successfully connected the two and the printer shows up online in my “printers” selection page. My whole family also uses the printer and theirs all print perfectly fine (my mom has a Toshiba too and my dad has an HP), however mine always displays error.

Is there someway to fix this?

ANSWER :

Download the latest drivers from the printers website for your OS.

  1. Remove the printer software and drivers
  2. Re-install.

Have you tried to stop and start the spooler.

in command prompt. (Net stop spooler) then (net start spooler) minus the brackets

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