Programs keep configuring upon launch

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QUESTION :

I am attempting to assist users in my environment who have are having issues with applications(vmware viewer, ms office etc) configuring/installing themselves upon launch. Could it be an issue with the image the company is using that is creating this?

ANSWER :

It’s probably not literally “the image,” but it’s probably due to the other things they’re doing to maintain the image and/or consistent user state.

Is the configure happening on each run, once per login, or what? If once per login (what I’d expect), see if there’s a mandatory profile in place for HKEY_CURRENT_USER that is missing one or more critical values. Also check if %appdata% or similar folders are getting wiped on a new login, on reboot, or whenever.

If I’m correct, find a way to make those values or files are available on first run. Either modifying the mandatory profile, copying critical files or settings into %appdata% or similar via login script, etc.

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