Windows 1011 – wont shutdownsleeprestartrun-as-admin

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QUESTION :

After hours of searching, I’ve got a very weird problem that I couldn’t find a solution to.

Since I upgraded my rig to Intel’s 12gen (new motherboard, CPU, RAM, installation), I sometimes have the following problem:

  • PC won’t shut down, go to sleep, or restart.
  • When I click shutdown in the start menu – nothing happens
  • when I run the shutdown command – nothing happens
  • When I click the power button – nothing happens
  • When this bug occurs, I also won’t be able to start programs as admin – right-clicking on programs – run as admin – noting happens

After a random amount of minutes, suddenly, all the previous commands will execute, sometimes 3-4 minutes after clicking.

I don’t have any anti-virus installed except Windows Defender.

This happened in a clean installation of Windows 10 and now a clean installation of Windows 11.

When checking Event Viewer, I can see an event at the very second I clicked “shut down” (even when it seems that nothing has happened):

The process C:WindowsSystem32RuntimeBroker.exe has initiated the power off of the computer on behalf of user **** for the following reason: Other (Unplanned)

Any thoughts? This is driving me crazy.

ANSWER :

It seems this is an error in Windows 10. First, boot up elevated cmd and run

C:%WinDir%system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management Tool
Version: 10.X.XXXXX.XXX

Image Version: 10.X.XXXXX.XXX

[==========================100.0%==========================]
The restore operation completed successfully.
The operation completed successfully.

C:%WinDir%system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log %WinDir%LogsCBSCBS.log.

C:%WinDir%system32>

Restart your computer. Check if the problem persists.

If sfc says that it found corrupt files but was unable to fix some of them. you will have to repair the corrupted files manually. For more details head to

https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

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